WHC Academy
Training that gets you booked.
Short, serious courses written for luxury spa and wellness professionals - consultation, retail, Forbes standards, treatment craft and brand knowledge. Pass the final quiz and earn a verifiable certificate. No membership required.
£15 per course · WHC members pay £10 from their dashboard, where certificates also appear as profile badges properties can search.
Guest Experience
The Perfect Consultation
Turn the first five minutes into the whole treatment
4 modules · case studies & assessment · ~35 min · certificate
£15
Five-Star Customer Service
The details that separate good from unforgettable
4 modules · case studies & assessment · ~35 min · certificate
£15
Commercial
Retail & Recommendation
Sell like a therapist, not a salesperson
4 modules · case studies & assessment · ~30 min · certificate
£15
Upgrading Treatments
Grow every booking with integrity
3 modules · case studies & assessment · ~25 min · certificate
£15
Standards
LQA & Forbes Standards
How the world’s toughest inspectors score your spa
4 modules · case studies & assessment · ~40 min · certificate
£15
Health, Safety & Hygiene in the Spa
The non-negotiables that protect every guest and your licence
4 modules · case studies & assessment · ~40 min · certificate
£15
Treatment Room Standards
Set the stage before the guest ever walks in
3 modules · case studies & assessment · ~25 min · certificate
£15
Personal Presentation & Hygiene
You are part of the product
2 modules · case studies & assessment · ~20 min · certificate
£15
Treatments
The Perfect Massage
Structure, flow and the details that get you requested by name
4 modules · case studies & assessment · ~40 min · certificate
£15
The Perfect Facial
Skin analysis, protocol and results guests can see
3 modules · case studies & assessment · ~40 min · certificate
£15
Brands
Product House Knowledge
Speak ESPA, Elemis and Dermalogica like a native
3 modules · case studies & assessment · ~35 min · certificate
£15
Every certificate carries a unique code that anyone can check at talent.wellnesshousecollective.co.uk/verify. Certificates evidence course completion and assessment; they are not a substitute for accredited qualifications or insurance requirements.